We understand that unexpected events can occur, so we are here to assist you if you need to modify or cancel your reservation. Here’s how it works:
After making your payment, you have:
> UP TO 7 DAYS: to cancel your reservation AT NO COST and receive a 100% refund.
> AFTER 7 DAYS: the refund will be partial (except on holidays):
> HOLIDAYS: Non-refundable.
> FROM THE CHECK-IN DATE: The amounts are non-refundable and cannot be converted into credit.
This cancellation policy is supported by articles 21 of Law No. 11,771/2008 and 6 of Law No. 8,078/1990, particularly with respect to the respective item III. In compliance with the principle of transparency, the refund or credit relationship of the amount paid is at this moment disclosed.”