Bookings and changes
Plans change. Here is what happens to your booking if you need to cancel or reschedule.
Booked through a special offer? Special offers have their own rules. See the special offer policy.
Refunds and credit
Deadlines count from the purchase date: the day your payment is made and your booking is confirmed, whether you pay in full or in installments.
Within 7 days of purchase
Cancel at no cost and get 100% of your payment back.
After 7 days, up to 15 days before check-in
Your payment is no longer refundable, but becomes full credit to use within 12 months.
Less than 15 days before check-in
60% of your payment becomes credit to use within 12 months.
From check-in
Payments are not refundable and do not become credit.
Holiday dates
This applies to New Year’s, Carnival, Easter and Brazilian national holidays. The first 7 days after purchase follow the rule above. After that:
Up to 30 days before check-in
Your payment is no longer refundable, but becomes full credit to use within 12 months.
Less than 30 days before check-in
Payments are not refundable and do not become credit.
Special offers
The offers of March 2024, August 2024, March 2025, February 2026 and August 2026 have their own rules:
Within 7 days of purchase
Cancel at no cost and get 100% of your payment back.
After 7 days
Your payment is no longer refundable.
Rescheduling
You can change your date once. Less than 30 days before arrival, your booked date can no longer be changed.
If you have credit, it is deducted from the total booking amount. Any extra difference is paid separately.
Couldn’t book any of the offer dates? You keep the amount paid as credit. For dates outside the offer, the price difference applies.
Credit
Credit is valid for 12 months from the purchase date and can be used for:
Credit cannot be used for special offers.
Step by step
Fill in the form with your booking details. Questions? Chat with us on WhatsApp.
Questions
Quick answers about changes and cancellations.
From the purchase date: the day your payment is made and your booking is confirmed. This applies whether you pay in full or in installments.
New Year’s, Carnival, Easter and Brazilian national holidays. On these dates, full credit applies to requests made up to 30 days before check-in.
Yes. Your credit can be transferred to another person within its 12-month validity.
Yes. Respiro Unah follows the same policy.
The offers of March 2024, August 2024, March 2025, February 2026 and August 2026 have their own rules. See the special offer rules.
Purchases made up to July 31, 2025 follow the previous policy (in Portuguese).
The general rules apply to purchases made from August 1, 2025, except for special offers. The special offer rules apply to the offers of March 2024, August 2024, March 2025, February 2026 and August 2026.
This policy is based on Article 21 of Brazilian Law No. 11,771/2008 and Article 6, item III, of Law No. 8,078/1990 (Consumer Protection Code). For transparency, the refund and credit rules are stated in advance.
